30-day money-back guarantee. If you are not satisfied with BunnyRadio within 30 days of your first paid subscription, we will issue a full refund — no questions asked.
All new accounts start with a 14-day free trial. No credit card is required during the trial. You can explore the full Service risk-free before committing to a subscription.
If you subscribe and find the Service does not meet your needs, you may request a full refund within 30 days of your first payment. This applies to your first billing cycle only.
After the 30-day guarantee period, we do not offer prorated refunds for partial months. However, you can cancel at any time:
Under EU consumer protection law, you have a 14-day right of withdrawal from the date of purchase. Since BunnyRadio provides immediate access to digital content, by subscribing you acknowledge that:
This does not affect your right to our 30-day money-back guarantee, which is a voluntary commercial commitment that exceeds statutory requirements.
In accordance with the EU Consumer Rights Directive (Annex I, Part B), the following model form is provided. You are not required to use this form — any clear statement of your decision to withdraw is sufficient.
To: BunnyRadio, Tel Aviv, Israel
Email: support@bunnyradio.com
I hereby give notice that I withdraw from my contract for the provision of the following service:
Service: BunnyRadio streaming subscription
Ordered on / received on: _______________
Name of consumer: _______________
Address of consumer: _______________
Email address: _______________
Signature (only if on paper): _______________
Date: _______________
Send this form (or any clear withdrawal statement) to support@bunnyradio.com. Refunds are processed by Paddle.com, our Merchant of Record, within 5–10 business days.
Refunds are not available in the following cases:
For refund requests or billing questions, email support@bunnyradio.com. We typically respond within 24 hours.