Contact Us

Have questions, feedback, or need help with your subscription? Reach us at:

• Email: support@bunnyradio.com

Common topics

• Billing & refunds — subscription changes, refund requests, payment issues
• Account — login help, data deletion requests, GDPR inquiries
• Technical — playback issues, station requests
• General — feedback, feature requests, partnerships

For GDPR data requests (access, deletion, portability), email support@bunnyradio.com with the subject line "GDPR request". We will respond within 30 days as required by regulation.

See our Privacy Policy, Terms of Service, and Refund Policy for details.

If you are not satisfied with our response to a support request, you can file a formal complaint:

• Email support@bunnyradio.com with the subject line "Complaint"
• We will acknowledge your complaint within 3 business days and provide a full response within 15 business days

Escalation

If you are not satisfied with our response, you may escalate to the EU Online Dispute Resolution platform. For billing disputes, contact Paddle buyer support directly, as Paddle is our Merchant of Record for all payments.

Information in accordance with DDG §5 and MStV §18 Abs. 2:

• Operator: BunnyRadio (exempt dealer, Israel; Business ID: 038075511)
• Address: Tel Aviv, Israel
• Email: support@bunnyradio.com
• Responsible for content: BunnyRadio